From our extensive experience working with churches and non-profits alike, we’ve realized that getting started with online giving is only half the battle. You still need to introduce e-giving to your members, which can be a long, extensive process. However, from our experiences we have created a specialized department to help you get the most out of your e-giving service.

 

Customer Relationship Managers

Every organization that gets started with e-giving gets assigned a Customer Relationship Manager, otherwise known as a CRM. Your CRM is your liaison between our e-giving service and your organization. They handle the initial set-up of your service and are available for assistance, but they also go above and beyond to ensure that your e-giving meets its full potential.

 

The e-giving Welcome Packet: Educating your members on e-giving is just as important as educating your staff. Luckily, we can do that for you. Every organization that gets started with us has an e-giving Welcome Packet at their disposal to help provide basic e-giving information to your donors.

Every packet includes:

• Promotional material to attract your members

• Tutorials on how to get started

• Brochures with Frequently Asked Questions

• Information on your new Mobile App (if applicable)

 

Organization-Wide Support: Not only do we provide CRMs to assist you with our service, we also extend our department to your members, as well. What this means is that your office is never responsible for tech support – we do that for you!

 

Email Blasts: When an organization is starting a new event or campaign, it’s a good idea to get the word out as quickly as possible. Luckily, we have a solution for you. At your request, your CRM can send out a mass email to your members. This can be done for existing e-giving members or from a list of email addresses you provide. This is the perfect tool for special giving campaigns, new events, introducing e-giving or simply saying thank you.

 

While most services simply process donations, NCS Services goes above and beyond to help your organization grow and prosper. Included with both of our plans, our promotional solutions are truly the difference the e makes!